Terms & Conditions

Last updated: 20.01.2026

These Terms and Conditions (“Terms”) govern your use of the CLARA application, website, and related services (together, the “Service”). By creating an account or using CLARA, you agree to be bound by these Terms.

If you do not agree, you must not use the Service.

1. About CLARA

CLARA is operated by CLARA App Ltd, a company registered in England and Wales.

Registered office: 167-169 Great Portland Street, London, England, W1W 5PF

Company number: 16601070

References to “CLARA”, “we”, “us”, or “our” mean CLARA App Ltd.

References to “you” or “user” mean the individual using or controlling an account.

2. The Service

CLARA is a digital platform designed to help families and households organise, coordinate, and share information, including calendars, tasks, reminders, and related features.

CLARA is a tool only. We do not provide childcare, care, medical, safeguarding, legal, or professional services.

CLARA is not an emergency service. You must not rely on the Service for urgent, life-critical, or emergency situations.

3. Eligibility and Account Structure

3.1 Account Holder

To create a CLARA account, you must be at least 18 years old and legally capable of entering into a binding agreement.

The contract under these Terms is between CLARA and the adult account holder (the “Account Holder”).

3.2 Invited Members (Including Minors)

The Account Holder may invite other users, including children, teenagers, or other dependants (“Invited Members”), to access the Service.

Where an Invited Member is a minor:

  • the Account Holder authorises the minor’s use of the Service

  • the Account Holder confirms they have parental responsibility or appropriate authority

  • the Account Holder is responsible for the minor’s activity within CLARA

CLARA does not knowingly permit minors to create accounts independently.

The Account Holder may revoke or modify Invited Members’ access at any time.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for managing access to your account.

You are responsible for all activity carried out through your account where access has been authorised by you, including activity by Invited Members.

If you believe your account has been accessed without authorisation, you must notify us as soon as reasonably possible.

We will take reasonable security measures to protect the Service. We are not responsible for losses arising from your failure to keep your account details secure, except where such losses result from our failure to exercise reasonable care.

5. Subscriptions, Payments, and Cancellation

Some features of CLARA may require payment (“Subscriptions”).

Where applicable:

  • prices will be shown clearly before purchase

  • subscriptions renew automatically unless cancelled

  • payments are processed by third-party payment providers (such as Apple or Google)

You can cancel a subscription at any time through the relevant app store or payment method used at purchase. Cancellation will take effect at the end of the current billing period.

If a free trial is offered, you will not be charged until the trial period ends. Charging will begin automatically unless cancelled before the trial ends.

Following cancellation, access to paid features may end, but your data will be handled in accordance with our Privacy Policy.

6. Location Sharing Features

CLARA may include optional location-sharing features.

  • Location sharing is off by default and controlled through account or family settings.

  • Location data accuracy depends on device settings, connectivity, and external factors and is not guaranteed.

  • Location sharing must not be relied upon for safeguarding, supervision, or emergency purposes.

You must not use location-sharing features to harass, stalk, coerce, control, or monitor another person.

Misuse of location features may result in suspension or termination of your account.

7. Third-Party Services and External Users

CLARA may allow users to invite third parties, such as carers, family members, or other supporters, to participate in shared groups.

CLARA does not provide care, childcare, medical, or professional services and does not supervise or control the actions of users or invited third parties.

Any arrangements, communications, or decisions made between users and third parties are the responsibility of those parties alone.

Where CLARA links to or integrates with third-party services, those services are provided subject to their own terms and policies.

8. User Content

You may upload or create content through CLARA, including messages, notes, images, schedules, and documents (“Content”).

You retain ownership of your Content. By using CLARA, you grant us a non-exclusive, royalty-free licence to host, store, back up, display, and share that Content with Invited Members at your direction, solely for the purpose of operating and improving the Service.

You must not upload Content that is unlawful, abusive, misleading, or infringes the rights of others.

9. Acceptable Use

You must not:

  • use CLARA for unlawful purposes

  • harass, exploit, stalk, or harm others

  • misuse location or monitoring features

  • interfere with the operation or security of the Service

We may suspend or terminate access for breaches of this section.

10. Intellectual Property

All intellectual property rights in CLARA, including software, branding, and design, belong to CLARA App Ltd.

You are granted a personal, non-transferable licence to use the Service in accordance with these Terms.

11. Availability and Changes

We will use reasonable care and skill in providing the Service.

CLARA may occasionally be unavailable due to maintenance, updates, or technical issues.

We may modify or discontinue features. Where changes are material, we will aim to give reasonable notice where practicable.

12. Termination

You may close your account at any time.

We may suspend or terminate your access if:

  • you breach these Terms

  • your use poses legal or security risks

  • we are required to do so by law

On termination, access ends immediately. Data will be handled in accordance with our Privacy Policy.

13. Liability

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Otherwise:

  • we are not liable for indirect or consequential loss

  • we are not liable for the actions of other users or third parties

  • our total liability is limited to the amount paid by you in the previous 12 months (or £0 where the Service is free)

14. Indemnity

You agree to indemnify CLARA App Ltd against losses arising directly from your unlawful use of the Service or deliberate breach of these Terms.

15. Privacy

Your use of CLARA is governed by our Privacy Policy, which explains how personal data is processed and your rights under applicable data-protection laws.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

Questions about these Terms can be sent to:

the.clara.family@clarafamilyapp.com