Terms & Conditions
Last updated: 05-03-2026
These Terms and Conditions (“Terms”) govern your use of the CLARA application, website, and related services (together, the “Service”). By creating an account or using CLARA, you agree to be bound by these Terms.
If you do not agree, you must not use the Service.
Effective Date: 05-03-2026
1. About Us
Clara is operated by Clara App Ltd, a company incorporated in England and Wales.
Clara provides a digital platform designed to help families organise information, schedules, and shared responsibilities.
2. Acceptance of Terms
By creating an account or using Clara, you agree to these Terms and our Privacy Policy.
If you do not agree, you must not use the platform.
3. Eligibility
You must be at least 18 years old to create an account.
By creating an account, you confirm that:
You are legally capable of entering into a contract
You are responsible for any individuals you invite to your account (including minors)
4. Nature of the Service
Clara is a digital organisational tool only.
Clara:
does not provide medical advice
does not provide childcare services
does not provide safeguarding services
is not an emergency service
You must not rely on Clara for urgent or critical decisions.
5. User Responsibilities
You are responsible for:
The accuracy of any information you input
Ensuring you have permission to share information about others (including children)
Keeping your account credentials secure
Clara does not verify user-provided information.
6. Data and Content
You retain ownership of the information you upload.
By using Clara, you grant us a limited licence to store, process, and display your data to provide the service.
Clara may process:
schedules and notes
family-related information
care-related details (e.g. allergies or preferences)
Clara does not store NHS numbers or similar sensitive identifiers.
7. Location Features
Some features may use real-time location data.
Location sharing is optional
Location data is processed in real time
Clara does not store or retain location history
You are responsible for enabling or disabling location sharing.
8. Availability of the Service
We aim to provide a reliable service, but we do not guarantee:
uninterrupted access
error-free operation
The service may be temporarily unavailable due to:
maintenance
updates
technical issues
9. Data Storage and Deletion
We take reasonable steps to protect your data.
Data is stored securely using cloud infrastructure
Data is encrypted in transit and at rest
If you delete your account:
Your data will be removed from active systems
Data may remain in secure backups for a limited period (up to 7 days) before permanent deletion
10. Feature-Specific Data Retention
Certain features may involve temporary data storage.
For example:
lift-share or coordination features may store data for operational use
Such data is intended to be retained only as long as necessary and may be deleted periodically.
11. Acceptable Use
You must not:
misuse the platform
attempt to access data that is not yours
interfere with the operation of the service
use Clara for unlawful purposes
We reserve the right to suspend or terminate accounts for misuse.
12. Third-Party Services
Clara relies on trusted third-party providers (e.g. cloud infrastructure).
We are not responsible for outages or failures caused by third-party services.
13. Limitation of Liability
To the fullest extent permitted by law:
Clara is provided “as is”
We are not liable for indirect or consequential loss
We are not responsible for decisions made based on information stored in Clara
Nothing in these Terms excludes liability where it cannot be excluded by law.
14. Changes to the Service
We may:
update features
modify functionality
improve the platform
We may also update these Terms from time to time.
15. Termination
You may stop using Clara at any time.
We may suspend or terminate access where:
Terms are breached
misuse is detected
16. Governing Law
These Terms are governed by the laws of England and Wales.