Support
Welcome to support for CLARA App Ltd.
If you need assistance, contact us at:
Please include clear details in your message so we can help you quickly. We aim to respond within 1 business day.
Account & Login Issues
Trouble logging in
Didn’t receive your verification code
Need to change your email or password
When contacting us, please include the email address linked to your Clara account.
Subscriptions & Billing
Upgrade or downgrade your plan
Payment failures
Refund queries
Cancelling your subscription
To help us resolve billing queries faster, include:
The email linked to your Clara account
Date of last payment (if known)
Platform used (Apple / Google / Web)
Family Setup & Features
Need help with:
Inviting family members
Shared calendars
Task lists
Childcare coordination
Location sharing
If you’re experiencing an issue, please include:
A short description of the problem
Screenshots (if possible)
The device you're using
Technical Issues
If Clara isn’t behaving as expected:
Make sure the app is updated
Restart your device
Log out and log back in
If the issue continues, include:
Device model
Operating system version
App version (found in Settings)
Screenshot or screen recording