Privacy policy
Last updated: 05-03-2026
This Privacy Policy explains how Clara App Ltd (“Clara”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use the CLARA application, website, and related services (together, the “Service”).
By creating an account or using CLARA, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you must not use the Service.
Effective Date: 05-03-2026
Introduction
Clara App Ltd (“Clara”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, the legal basis for processing it, and how we protect it when you use the Clara application and related services.
Clara is a private household coordination platform designed to support shared visibility, communication, safeguarding, and logistical planning within families.
We collect only the information necessary to provide the Clara service. Special category data is never mandatory and is processed only where users choose to provide it.
1. Who We Are
Clara is operated by Clara App Ltd, a company incorporated in England and Wales.
We provide a digital platform designed to help families organise information, schedules, and shared responsibilities.
For the purposes of data protection law, Clara App Ltd is the data controller.
2. What Data We Collect
We may collect and process the following types of personal data:
Account Information
Name
Email address
Login credentials (stored securely)
User-Provided Content
Notes, schedules, reminders, and lists
Family-related information
Child-related information entered by users
Care-Related Information
Information such as allergies or preferences provided by users
We do not collect or store NHS numbers or similar sensitive identifiers.
Device & Usage Data
Device information
Basic usage and interaction data
Location Data (If Enabled)
Real-time location data used to support certain features
Important:
Location data is processed in real time
Clara does not store or retain location history
3. How We Use Your Data
We use your data to:
Provide and operate the Clara platform
Enable shared family organisation features
Support communication and coordination features
Maintain, improve, and secure the service
Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
Contract – to provide the Clara service
Legitimate Interests – to improve and secure the platform
Consent – where required (e.g. optional features like location sharing)
5. How Your Data Is Stored
Your data is stored in the United Kingdom (London)
We use Google Cloud infrastructure
All data is:
Encrypted in transit (HTTPS/TLS)
Encrypted at rest using cloud-managed encryption
Backups:
Performed daily
Encrypted
Retained for up to 7 days
6. Location Data
If you choose to use location features:
Location data is processed via Google Firebase
Data is used in real time only
Clara does not store or retain historical location data
7. Who Can Access Your Data
Access to your data is strictly limited:
Only authorised personnel can access production systems
Access is restricted to a small number of senior technical staff
Access is protected באמצעות individual accounts and multi-factor authentication
8. Data Sharing
We do not sell your data.
We may share data with trusted service providers, including:
Google Cloud Platform (including Firebase)
Hosting and infrastructure
Real-time data processing
Some authorised technical personnel may access systems from within the European Economic Area (EEA). All access is controlled and secured.
9. Data Retention
We retain data only as long as necessary.
Account data is deleted when your account is deleted
Data may remain in secure backups for up to 7 days
Some feature-related data (e.g. coordination features) may be retained temporarily
10. Your Rights
You have the right to:
Access your data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to certain processing
Request data portability
You can exercise these rights by contacting us.
11. Security
We take appropriate measures to protect your data, including:
Encryption in transit and at rest
Restricted access to production systems
Secure infrastructure and development practices
12. Children’s Data
Clara is designed for use by families.
Accounts must be created by individuals aged 18 or over
Adults are responsible for any data entered relating to children
13. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of significant changes where appropriate.
14. Contact
If you have any questions about this policy or your data, you can contact us at: